At VNE Marketing, we strive to provide clear and fair policies for our web hosting services. This page outlines our key policies regarding refunds, subscriptions, and cancellations.
Refunds:
- We offer a 30-day money-back guarantee for new customers.
- If you’re unsatisfied with our service within the first 30 days, you can request a full refund.
- After 30 days, refunds are not available for hosting services.
Subscriptions:
- Our hosting plans are billed on a recurring basis (monthly, annually, or as specified in your plan).
- Payments are automatically charged to your chosen payment method via Stripe.
- You will receive an email receipt for each payment processed.
Cancellations:
- You can cancel your hosting subscription at any time through your account dashboard.
- Cancellations take effect at the end of your current billing cycle.
- No refunds are provided for partial months of service.
- Data associated with cancelled accounts will be retained for 30 days after cancellation, after which it will be permanently deleted.
If you have any questions about our fulfillment policies, please contact our customer support team at [email protected].